Privacy Policy

Last Updated: February 4, 2026


NOTICE: This Privacy Policy describes how Modern Energy ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our home services business, including heat pump installation, solar installation, insulation services, and related services. By engaging our services, you consent to the practices described in this Privacy Policy.


1. Information We Collect


In the course of providing our services, Modern Energy collects and maintains the following types of information:

  • Contact Information: Name, address, phone number, email address, and other contact details necessary for service delivery and communication.
  • Property Information: Property address, property characteristics, photographs, system specifications, and technical details related to installed equipment and services.
  • Financial Information: Payment information, billing details, and transaction records necessary to process payments and maintain account records.
  • Service Information: Project details, equipment specifications, service history, warranty information, and maintenance records.
  • Communications: Records of communications between Customer and Modern Energy, including emails, phone calls, text messages, and other correspondence.
  • Technical Data: Information about your property's energy systems, electrical infrastructure, structural characteristics, and other technical details relevant to our services.
  • Visual Documentation: Photographs and videos of your property, equipment, and installation process taken during service delivery.


2. How We Collect Information


We collect information through various methods:

  • Directly from you when you request a quote, sign a contract, or communicate with us
  • During site visits, consultations, and installation services
  • Through our website, online forms, and email communications
  • From third parties such as contractors, suppliers, and financing partners with your consent
  • Through documentation and photography during service delivery
  • From public records and property databases as needed for permitting and compliance


3. How We Use Your Information


Modern Energy uses collected information for the following purposes:

  • Providing, operating, and maintaining our home services business
  • Processing contracts, transactions, and payments
  • Scheduling and performing installation, maintenance, and warranty services
  • Communicating with customers about projects, services, and updates
  • Responding to customer service requests and providing support
  • Complying with legal obligations, including tax and regulatory requirements
  • Maintaining records for warranty, liability, and business purposes
  • Improving our services and developing new offerings
  • Marketing and promotional purposes, including case studies and testimonials (with appropriate permissions)
  • Protecting against fraud and ensuring the security of our business operations
  • Analyzing business performance and customer satisfaction
  • Training employees and contractors


4. Information Sharing and Disclosure


Modern Energy may share customer information with the following parties:

  • Service Providers: Third-party vendors, contractors, and service providers who assist in our business operations, including payment processors, equipment suppliers, subcontractors, permitting agencies, and business management software providers (such as Jobber).
  • Equipment Manufacturers: Equipment manufacturers for warranty registration, technical support, rebate processing, and product recalls.
  • Government Agencies: Regulatory authorities, permitting offices, utility companies, and rebate program administrators as required for permits, inspections, rebate programs, and compliance with applicable laws and regulations.
  • Financing Partners: Lenders, financing companies, and credit reporting agencies when you apply for or use financing options for our services.
  • Professional Advisors: Attorneys, accountants, auditors, and other professional advisors as needed for business operations.
  • Legal Requirements: Law enforcement agencies, courts, or government entities when required by law, subpoena, court order, or legal process.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: Other parties when you provide explicit consent for us to do so.


5. Marketing and Promotional Uses

  • Property Photography and Videos: As outlined in our Terms of Service, we may photograph and video record properties and installed equipment for marketing purposes. No images containing identifiable individuals will be used without prior permission.
  • Marketing Communications: With your permission, we may send you promotional emails, newsletters, or other marketing materials about our services, special offers, or industry information.
  • Testimonials and Case Studies: We may use customer feedback and project information for testimonials and case studies with appropriate permissions.
  • Referrals: We may use your project as a reference for prospective customers unless you request confidentiality.


6. Data Security


Modern Energy implements reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, disclosure, alteration, or destruction, including:

  • Secure storage of physical and electronic records
  • Access controls and authentication measures
  • Encryption of sensitive financial information during transmission
  • Regular security assessments and updates
  • Employee training on data privacy and security
  • Secure disposal of records when no longer needed

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of information. You are responsible for maintaining the confidentiality of any passwords or account credentials you may receive.


7. Data Retention


We retain customer information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • For the duration of our business relationship with you
  • For warranty periods and potential liability periods (typically 7-10 years)
  • As required by applicable laws, regulations, tax requirements, or legal obligations
  • As necessary for legitimate business purposes such as dispute resolution, contract enforcement, and record-keeping

Project documentation, warranty records, and financial records are typically retained for a minimum of seven (7) years or as required by law. After the retention period, we securely dispose of or anonymize personal information.


8. Your Privacy Rights


Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to access and receive a copy of your personal information we hold
  • Correction: The right to request correction of inaccurate or incomplete personal information
  • Deletion: The right to request deletion of your personal information (subject to legal and contractual retention requirements)
  • Objection: The right to object to certain uses of your personal information
  • Portability: The right to receive your personal information in a portable format
  • Opt-Out: The right to opt out of marketing communications and certain data uses

To exercise these rights, please contact us using the information provided in Section 13 below. We will respond to your request within a reasonable timeframe as required by applicable law. Please note that we may need to retain certain information for legal, warranty, contractual, or legitimate business purposes, and some requests may be limited by applicable law.


9. Marketing Communications and Opt-Out


You may opt out of receiving marketing communications from us at any time by:

  • Following the unsubscribe instructions included in marketing emails
  • Contacting us directly using the contact information below
  • Updating your communication preferences in your account (if applicable)

Please note that opting out of marketing communications will not affect service-related communications necessary for our business relationship, such as appointment confirmations, warranty information, payment reminders, or other transactional messages.


10. Cookies and Website Technologies


If you interact with our website, we may use cookies, web beacons, analytics tools, and similar technologies to:

  • Enable website functionality and remember your preferences
  • Analyze website traffic and usage patterns
  • Improve website performance and user experience
  • Deliver relevant advertising (if applicable)

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality. Our website may also use third-party analytics services such as Google Analytics, which have their own privacy policies.


11. Third-Party Links and Services


Our communications, website, or services may contain links to third-party websites, payment processors, financing platforms, or other services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit or use.

Some services we provide may involve third-party financing options or rebate programs that have their own privacy policies and terms. Your use of these services is subject to the third party's policies.


12. Children's Privacy


Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.


13. California Privacy Rights


If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (note: we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below. We will verify your identity before processing your request.


14. Direct mail Disclosure


Our site uses a third party service to match browser cookies to your mailing address. We then use another company to send special offers through the mail on our behalf. A “cookie” is a small file stored on your device that is sent by websites, mobile apps, and advertisements that you access. These tiny files are stored on your device to remember your preferences to improve your experience while browsing.


Cookies are important because parts of the site rely on them to work correctly; limiting their use or other similar technologies might affect the functionality of the website.


By using this site, you agree to these activities, including information collected by our vendors. If you do not want cookies to be placed on your device, most web browsers permit you to opt-out of cookie based advertising. For more information, please visit http://optout.networkadvertising.org.


If you wish to stop receiving direct mail from us, you may call our office at 508-049-0449. Or send a written request to Modern Energy, 24 Rockdale St, Worcester, MA 01606


15. Changes to This Privacy Policy


Modern Energy reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify customers of material changes by:

  • Updating the "Last Updated" date at the top of this document
  • Posting the updated Privacy Policy on our website
  • Providing direct communication for significant changes (such as email notification)

Your continued business relationship with us or use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.


16. Contact Information


If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:

Modern Energy
24 Rockdale Street

Worcester, MA 01606
Phone: 508-449-0449
Email: info@modernenergynow.com


We will respond to your inquiry or request within a reasonable timeframe as required by applicable law.


16. Consent and Acknowledgment


By engaging Modern Energy's services, providing personal information, or continuing your business relationship with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.